Accuracy & Dispute Policy

Last updated: August 14, 2026

Starting template — have it reviewed by counsel and tailored to your jurisdiction before relying on it.

AxionCred maintains reasonable procedures to assure the maximum possible accuracy of the reference information we assemble. This policy explains how we keep information accurate and how you can dispute something you believe is wrong.

How we promote accuracy

Every reference is tied to an identified referee, whose identity and relationship we verify. Reference videos are recorded first-hand, transcribed, and presented in the referee's own words. We show counts and quotes rather than an automated assessment of any candidate. Candidates control who may access their references.

Your right to dispute

If you believe a reference about you is inaccurate or incomplete, you can flag it from your account (“Report an inaccuracy”) or email privacy@axioncred.com. Tell us which reference and what you believe is wrong.

Reinvestigation timeline

We will investigate a dispute promptly and complete our reinvestigation within 30 days of receiving it (subject to extensions the law allows). During review, the disputed item is flagged. If the information is found to be inaccurate, incomplete, or unverifiable, we will correct or delete it. If it is verified as accurate, we will let you know and may continue to report it.

Notice of the outcome

We will notify you of the results of the reinvestigation. If information is changed or deleted, we will not reinsert it unless the source certifies its accuracy and completeness, and we notify you.

Frivolous disputes

We may decline to investigate a dispute we reasonably determine to be frivolous or irrelevant, and will tell you why within five business days.

Contact

Email privacy@axioncred.com or call (888) 324-8340. See also A Summary of Your Rights Under the FCRA.